Case Study: PillPack

PillPack grows from 6 to 110 Employees in 3 years with the help of SmartBooks.


Founded by TJ Parker, PillPack has disrupted the pharmacy industry by providing a full-service solution with pre-packaged medication for those managing multiple medications and daily or weekly doses. Best of all, the PillPack is available to the consumer free of charge. The company was acquired by Amazon in 2018 for nearly $1 Billion.


Prior to SmartBooks, TJ relied on a single part-time bookkeeper to handle the early development of the company. Everything was manual and frequently required in-person meetings each time something needed to get done. TJ also spent a great deal of time reviewing the numbers and frequently working with the bookkeeper to make corrections and fix mistakes. Recognizing that he needed a scalable solution in place for his future growth goals, he turned to SmartBooks to develop formal processes and systems that guaranteed financial transparency and compliance.

“SmartBooks just runs. And better yet, it is constantly improving and quickly addresses challenges and hurdles. We couldn’t ask for anything more.”

TJ Parker Founder

How SmartBooks Helped

TJ brought SmartBooks in when he had fewer than 10 employees but was poised for a great amount of growth. SmartBooks immediately began implementing systems, processes, and tools that would provide a strong accounting foundation and scalable platform. SmartBooks implemented an online bill pay tool and hosted PillPack’s QuickBooks so TJ could pay bills and access his books from any device or computer. SmartBooks also put processes in place to expedite their annual CPA Audit and assisted heavily in the process. Eventually SmartBooks migrated PillPack to Intacct Accounting Software as their accounting needs and demands grew.

“The SmartBooks team is very diligent, timely and responsible. They help me sleep well at night.”

John Lee VP of Finance


SmartBooks scaled its services to help PillPack grow from 6 to 110 employees within 3 years.  SmartBooks has continuously implemented and improved technology, as well as established an intelligent framework which has meant not needing to do any major overhauls despite growing over 1800% in the last two years. This has saved a great deal of management time as all other departments have typically required a major re-engineering every three months or so. As challenges have appeared, TJ has appreciated the speed and professionalism with which SmartBooks has anticipated, addressed and managed each new issue on the path to growth.