How you do...What you do: Create Service Excellence That Wins Clients For Life

Bob Livingston

McGraw-Hill,  May 2008

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Business consultant Bob Livingston shows you the specific strategies for creating the most service-centered and client-focused sales organization in any field of business. Every company can create a service-based ideology and beat the competition by following Livingston's proven approach, which includes a cultural transformation plan, a service excellence strategy roadmap, and a companywide service initiative-all as a means to competitive advantage through service excellence.

paperback | ISBN: 9780071592789 | Publication Date: May 2008