Jaynie L. Smith is the founder of ICS Marketing and president of Smart Advantage, Inc., a management consultancy whose clients include hundreds of middle-market businesses. She also serves as the Florida chair for The Executive Committee (TEC), an international organization of over 11,000 CEOs. She resides in Hollywood, Florida. Visit her website at www.smartadvantage.com .
William G. Flanagan has been a writer and editor at Forbes, the Wall Street Journal, BusinessWeek, Esquire, and New York magazine. His last book was Dirty Rotten CEOs (Citadel).