Timothy Keiningham and Lerzan Aksoy are two of the world's most
highly acclaimed experts on the subject of loyalty. Tim is global chief
strategy officer at Ipsos Loyalty, one of the world's largest market
research firms. Lerzan is associate professor at Fordham University in
New York City. Together their groundbreaking research on the importance
of loyalty has received more than a dozen prestigious scientific
awards. Internationally renowned speakers, consultants and authors,
they live in the New York Metropolitan area.